Live session for e-Commerce sellers
🔴 Online Business Training for E-Commerce Sellers
Why your customers buy once… and never come back
Most marketplace stores only focus on acquiring new customers, and never retain customers. In this 45-minute live session, we’ll show you data-driven look at what makes customers return to your store on Shopee, Lazada & TikTok Shop.
You’ll learn:
• Why buyers don’t come back
• What top 1–5% of marketplace sellers do differently
• The numbers you should track to get repeat purchases (without spending more on ads)
Join us in a 30-minutes live online session, where we’ll share what our partner e-Commerce brands do to keep sales coming in their stores, even after 11.11
 e-Commerce brands we’ve powered
The reality of retaining marketplace customers
What you will discover
Selling on Shopee, TikTok means:
Which leaves only one way to retain customers and get repeat purchases. Your product journey and store design.
If you want your customers to buy more than once, you need to know which products attract new buyers, which one create loyalty, and how customers move through your store.
That’s where a data-driven approach becomes your competitive advantage.
What you will discover
What you’ll learn in this session
How to use basket analysis + product roles to create high-retention bundles that keep your customers coming back.
Every store has two types of products – magnets and loyalty products. You’ll learn how to arrange magnet > loyalty pathways inside your marketplace storefront.
So you can shift focus to pushing and marketing products that encourage repeat purchases.
Presented By
Ser Chai Seong, Andrew
Ser Chai Seong, Andrew
Co Founder and Managing Consultant (Advisory)
Co Founder and Managing Consultant (Advisory)
Andrew Ser is the Co-founder and Managing Consultant (Advisory) of Polaris Net Sdn. Bhd., with 19 years of experience in digital transformation, software architecture design, and user experience development. A First-Class Honors graduate in Electrical Electronics Engineering from Universiti Tenaga Nasional, he is also a recipient of the HSBC Young IT Entrepreneur Award (Certificate of Excellence) and the Intel Malaysia Scholarship.
He has led major projects including service desk software for Malaysia’s Road Transport Department, a patient registry for the Ministry of Health, and regional CRM and debt management solutions for leading corporations. Beyond consulting, Andrew serves on national panels and advisory boards shaping digital tech curriculum, IT grants, and industry training, while driving business development and project delivery at Polaris Net.
Frequently Asked Questions
Frequently Asked Questions
You’ll receive a confirmation email with the Zoom link and a reminder before the session goes live.
Not at all. This webinar is open to all sellers. You’ll get value whether or not you use BRP today.
E-commerce sellers running on Shopee, Lazada, TikTok, SiteGiant, or anyone managing multiple marketplaces who wants clarity on profit.
No replays will be provided. This is a live-only session so you can focus, engage, and get the most value in real time.
Yes. There’s no cost to attend. All you need to do is register and show up.